Cancellation and No Show Policy
At Vision Care Specialists, our goal is to provide quality eye care in a timely manner. No shows and late cancellations inconvenience those individuals who need access to timely medical care. This policy enables us to better utilize available appointments for our patients in need of eye care.
LATE CANCELLATION AND NO SHOW POLICY:
A cancellation is considered late when a patient contacts VCS to cancel their scheduled appointment with less than 24 hours advance notice.
A no show is determined when a scheduled patient misses their appointment without contacting VCS. A failure to be present at the time of a scheduled appointment, or a scheduled surgery, without a call canceling the appointment will be recorded in your medical record as a no show.
If a patient has 2 or more no shows or fails to provide 24-hour notice in a 1 year period, they will be subject to a $75 scheduling fee which will be collected up front by Credit Card. When the patient keeps the appointment, the money will be applied to their visit fees.
The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before the patient’s next appointment.
We understand that special unavoidable circumstances may cause you to cancel within 24 hours and in such instances, we will waive the fee upon management approval.
CANCELLATION OF AN APPOINTMENT:
In order to be respectful of the eye care needs of all our patients, please be courteous and call VCS 24 hours in advance if you are unable to show up for an appointment. We understand that things come up and it may not be possible for you to keep your scheduled appointment.
HOW TO CANCEL YOUR APPOINTMENT:
To cancel an appointment, please call 303-991-9600. If you do not reach a representative that can assist, you may leave a detailed message on our voicemail and someone will contact you in a timely manner.